Shipping policy
Where we ship
- Currently, we ship online purchases Australia wide and to New Zealand
How Much Does it Cost?
- Free Shipping for standard delivery per order
- Flat $14.95 for Express delivery per order
Handling Time
- All our orders have a 24 hour handling time.
How long until I will get my order?
- Unless you live in a remote area, most orders take 2-8 business days to arrive to your destination, remote areas may take a little bit longer.
Shipping to New Zealand
We deliver to New Zealand with Express International (2–5 business days), sent with Australia Post International. Your order is dispatched from our Heatherton warehouse in the usual one business day, then usually arrives within 2–5 business days.
Duties and taxes: any duties, taxes or fees charged by New Zealand Customs on arrival are the responsibility of the recipient.
Returns from New Zealand follow our Returns and Refund Policy. Return postage on change-of-mind returns is paid by the customer.
Tracking information
- All our orders are fully trackable (excludes standard delivery products), you will receive tracking information via email once your order has been dispatched.
Who do we use to ship with?
- For International orders we use Australia Post International service.
- For domestic orders, we use Australia Post for registered delivery and for express shipping for orders up to 21kg.
- For orders over 21kg, we use iCumulus to deliver your order.